Once your custom piece is finished and collected by the carrier, we'll email you a tracking link — usually 1–3 business days after you order.

You won't get tracking at checkout. Because your garment is made from scratch, there's no parcel to scan until yours has actually been produced. If nothing has arrived by the fourth business day, check your spam folder, then email info@aspenmaecollective.com.

For made-to-order pieces you have 14 days from delivery to tell us something isn't right, whether the fit is off or it simply isn't what you pictured.

Email info@aspenmaecollective.com with your order number and tell us whether you'd prefer a replacement in another size or a full refund. Refunds go back to your original payment method, usually within 5–10 business days of approval.

Email info@aspenmaecollective.com with your order number — it's in your confirmation email and begins with #.

We reply within one business day, Monday to Friday. No phone queue, no ticket system: a real person on a small team.

Delivery typically takes 5–10 business days after your order has been dispatched. You will receive a tracking number by email within 24 hours of your order being shipped so you can monitor your package at all times.

We recommend checking the size guide available on each product page. Our pieces are generally true to size. If you are between sizes, we suggest sizing up for a more relaxed fit. Still unsure? Email us at info@aspenmaecollective.com and we will be happy to advise you.

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal. All transactions are processed through a secure, encrypted connection to keep your payment information safe.

Our made-to-order pieces currently ship within the United States only, free on every order.

We're opening more destinations soon. Email info@aspenmaecollective.com to be told when we reach your country.

Tell us and we'll put it right.

Email info@aspenmaecollective.com within 14 days of delivery with your order number and a photo of the fault. We'll produce a replacement and ship it free. If you'd rather not wait, we'll refund you in full instead.

Nothing needs returning. And if you spot a flaw slightly after 14 days, still write to us — we'll do what we can.

One note on colour: printing is a chemical process, and small variations in shade between production runs are normal. Significant colour faults are covered; a subtle difference from your screen is not, since no two monitors render colour identically.