Return Policy

Last updated: April 24, 2026

At Aspen Mae Collective, we want you to feel confident and happy with your purchase. If something is not quite right, you may request a return within 14 days of receiving your order.

Return Window

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. Items must also be returned with original tags, labels, and packaging where applicable.

How to Start a Return

To start a return, please contact us at:

info@aspenmaecollective.com

Please include your order number, the item you would like to return, and the reason for your return request.

If your return is accepted, we will provide instructions on where and how to send your item back. Items sent back without first contacting us may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Non-Returnable Items

Certain items cannot be returned, including:

Final sale items
Gift cards
Items that have been worn, washed, used, or damaged after delivery
Items without original tags or packaging where applicable
Personal care or hygiene-related items, where applicable
Custom or personalized items, where applicable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at info@aspenmaecollective.com.

Please include your order number and clear photos of the issue so we can review it and help resolve the problem.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to an error on our part, such as a damaged, defective, or incorrect item.

Exchanges

We do not guarantee direct exchanges. The fastest way to get the item you want is to return the original item, if eligible, and place a new order once your return is approved.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account or contact your credit card company or payment provider. Processing times can vary.

If you have already done this and still have not received your refund, please contact us at info@aspenmaecollective.com.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at info@aspenmaecollective.com.

We cannot guarantee changes or cancellations once an order has already been processed or shipped.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at:

Aspen Mae Collective
Email: info@aspenmaecollective.com
Website: aspenmaecollective.com