Terms and Conditions

Aspen Mae Collective

Last Updated: May 23, 2026

These Terms & Conditions apply to all purchases, orders, and use of the website operated by Aspen Mae Collective, located at:

Address: Lange van Ruusbroecstraat 135
Email: info@aspenmaecollective.com

By using our website and placing an order, you agree to the terms outlined below.

1. Applicability

These Terms & Conditions apply to:

  • All purchases made through the Aspen Mae Collective website

  • All visitors using our website and services

  • All communications between customers and Aspen Mae Collective

By placing an order, you confirm that you have read and accepted these Terms & Conditions.

2. Product Information

Aspen Mae Collective aims to provide accurate product descriptions, images, sizing information, and availability details.

However:

  • Minor differences in color, appearance, or materials may occur due to screen settings and lighting

  • Product images are intended as illustrative representations

  • Typographical errors, pricing mistakes, or accidental inaccuracies may occasionally occur

  • We reserve the right to correct errors without prior notice

Availability shown on the website does not guarantee stock until an order has been confirmed.

3. Orders & Payments

Orders are processed only after successful payment confirmation.

Available payment methods may vary depending on:

  • Customer location

  • Currency settings

  • Payment provider availability

Customers are responsible for ensuring that their chosen payment method is valid and accessible.

Aspen Mae Collective reserves the right to:

  • Refuse suspicious orders

  • Cancel transactions involving fraud concerns

  • Request additional verification when necessary

If an order is cancelled after payment, eligible amounts will be refunded according to applicable procedures.

4. Order Processing & Delivery

Estimated delivery times are provided as guidelines and may vary.

Processing Time

  • Order preparation: 1–3 business days

Shipping Time

  • Estimated delivery: 3–7 business days, depending on destination and carrier availability

Products may be shipped through international fulfillment partners.

Delays caused by:

  • Customs procedures

  • Public holidays

  • Carrier disruptions

  • Weather conditions

  • High seasonal demand

remain outside our control.

Delivery estimates are not guaranteed shipping commitments.

5. Shipping Responsibility

Customers are responsible for providing accurate shipping information.

Please note:

  • Incorrect addresses remain the customer’s responsibility

  • Address corrections should be requested within 24 hours after placing an order

  • Orders already processed may no longer be modified

  • Tracking information serves as proof of shipment status

If tracking confirms successful delivery, Aspen Mae Collective cannot be held responsible for packages reported missing afterward.

6. Returns, Refunds & Cancellations

Returns and refunds are handled according to our separate Return Policy.

Important points include:

  • Return requests must follow stated deadlines

  • Products must remain unused and in original condition

  • Return shipping costs may remain the responsibility of the customer

  • Order cancellations are only possible before processing begins

Once an order enters fulfillment, cancellation may no longer be possible.

Please review our Return Policy for complete details.

7. Limitation Of Liability

Aspen Mae Collective shall not be liable for:

  • Delivery delays outside our control

  • Carrier issues

  • Customs delays

  • Loss after confirmed delivery

  • Incorrect customer-provided addresses

  • Temporary website interruptions

  • Technical failures from third-party services

Our maximum liability shall never exceed the purchase amount of the relevant order unless otherwise required by law.

8. Intellectual Property

All content displayed on the Aspen Mae Collective website is protected.

This includes:

  • Product descriptions

  • Text content

  • Logos

  • Branding elements

  • Images and graphics

  • Website design and layout

  • Marketing materials

No material may be copied, reproduced, distributed, modified, or used commercially without prior written permission from Aspen Mae Collective.

9. Complaints Procedure

We value customer satisfaction and aim to resolve concerns fairly and efficiently.

Complaints may be submitted by email:

info@aspenmaecollective.com

Please include:

  • Full name

  • Order number (if applicable)

  • Description of the issue

  • Supporting information when available

We aim to respond within 5 business days.

10. Privacy & Data Protection

Customer information is handled according to our Privacy Policy.

By using our website, customers acknowledge that personal information may be processed for:

  • Order fulfillment

  • Customer support

  • Shipping arrangements

  • Payment processing

  • Website improvements

11. Force Majeure

Aspen Mae Collective shall not be responsible for delays or failure to perform obligations caused by events beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Supply chain disruptions

  • Transport interruptions

  • Internet outages

  • Strikes

  • Global emergencies

During such events, obligations may be suspended until normal operations resume.

12. Governing Law

These Terms & Conditions shall be governed and interpreted according to the laws applicable in the Netherlands.

Any disputes arising from these terms will be handled under the appropriate legal jurisdiction.

13. Changes To These Terms

Aspen Mae Collective reserves the right to modify or update these Terms & Conditions at any time.

Changes become effective immediately once published on the website.

Customers are encouraged to review this page periodically.

Contact Information

Aspen Mae Collective
Lange van Ruusbroecstraat 135
Email: info@aspenmaecollective.com

For questions regarding these Terms & Conditions, please contact our support team via email.