Payment Policy

Aspen Mae Collective

Last Updated: May 23, 2026

At Aspen Mae Collective, we are committed to providing a secure and smooth checkout experience. This Payment Policy explains the payment methods we accept, payment security, processing procedures, and refund handling.

1. Accepted Payment Methods

Aspen Mae Collective currently accepts the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Maestro

  • Shop Pay

Availability of certain payment methods may vary depending on:

  • Customer location

  • Device compatibility

  • Browser support

  • Payment provider availability

Some options may not appear during checkout if they are unavailable in your region.

2. Secure Payments

Your payment security is important to us.

All transactions are processed through encrypted payment systems using secure SSL technology.

Security measures include:

  • SSL encrypted checkout

  • Secure payment gateways

  • Fraud monitoring systems

  • Protected transmission of payment information

Aspen Mae Collective does not store complete payment information on its own servers.

Sensitive payment details are processed securely through authorized third-party payment providers.

3. Payment Processing

Orders are processed only after successful payment confirmation.

After payment completion:

  1. Order confirmation is generated

  2. Order processing begins

  3. Fulfillment preparation starts

  4. Shipment tracking is sent when available

Processing usually starts within:

1–3 business days

If payment is unsuccessful, the order will not move into fulfillment.

4. Failed Or Declined Payments

Payments may fail due to:

  • Insufficient funds

  • Incorrect billing information

  • Expired cards

  • Bank restrictions

  • Security verification issues

  • Temporary payment provider interruptions

Customers may retry checkout using another supported payment method.

5. Refunds

Refunds may be issued for:

  • Approved returns

  • Eligible cancelled orders

  • Damaged or incorrect products after review

  • Other approved situations under our store policies

Approved refunds will be returned:

  • To the original payment method used during checkout

  • Within 14 days after approval and receipt of returned items where applicable

Bank processing times may vary depending on the payment provider.

6. Chargebacks & Payment Disputes

If there is an issue with your order, we encourage customers to contact our support team before opening a payment dispute.

Providing order information allows us to investigate and resolve issues more efficiently.

Aspen Mae Collective reserves the right to review chargebacks and payment disputes when necessary.

7. Currency & Pricing

Product prices may be displayed in different currencies depending on customer location.

Final charged amounts may vary because of:

  • Currency conversion rates

  • Bank exchange fees

  • Payment provider policies

  • Local taxes where applicable

Customers are responsible for reviewing the final payment amount before completing checkout.

8. Taxes & Additional Fees

International orders may be subject to:

  • Import duties

  • Customs fees

  • Local taxes

  • Government charges

These costs are determined by local authorities and remain the responsibility of the customer where applicable.

Contact Information

Aspen Mae Collective
Address: Lange van Ruusbroecstraat 135
Email: info@aspenmaecollective.com

For payment support, billing questions, or refund requests, please contact our customer service team.