Shipping & Delivery Policy

Aspen Mae Collective

Last Updated: May 23, 2026

At Aspen Mae Collective, we aim to process and deliver every order as efficiently as possible. This Shipping & Delivery Policy explains our processing times, estimated delivery periods, shipping procedures, and customer responsibilities.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

During this period, we:

  • Verify order details

  • Prepare items for shipment

  • Process fulfillment requests

  • Arrange dispatch with our shipping partners

Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Please note that processing times may be slightly extended during:

  • Holidays

  • Seasonal sales

  • High-demand periods

  • Promotional campaigns

2. Estimated Delivery Time

The average delivery time is:

3–7 business days

Delivery times may vary depending on:

  • Destination country

  • Carrier availability

  • Customs processing

  • Local postal services

  • Seasonal shipping demand

Delivery estimates are provided as guidance and are not guaranteed shipping commitments.

Unexpected delays may occasionally occur.

3. Shipping Origin & Fulfillment

Aspen Mae Collective works with international fulfillment partners to efficiently process and ship orders.

Orders may be shipped directly from international warehouses and supplier locations depending on product availability.

Because shipments can originate internationally:

  • Customs inspections may occur

  • Import procedures can vary by country

  • Additional fees or duties may apply depending on local regulations

Customers remain responsible for any import charges required by their country.

4. Shipping Costs

Shipping costs are calculated during checkout.

Rates may vary based on:

  • Shipping destination

  • Package weight

  • Product dimensions

  • Selected delivery option

  • Carrier availability

The final shipping cost will always be displayed before payment confirmation.

5. Tracking Information

After shipment, customers will receive tracking details via email when available.

Tracking updates are managed by shipping carriers and may occasionally experience delays.

Please allow some time for tracking systems to update after dispatch.

If tracking is unavailable immediately, this does not necessarily mean the package has not been shipped.

6. Delivery Responsibility

Customers are responsible for providing accurate delivery information at checkout.

Please note:

  • Incorrect shipping addresses remain the customer’s responsibility

  • Address changes should be requested within 24 hours after placing the order

  • Once fulfillment begins, modifications may no longer be possible

  • Packages marked as delivered by the carrier are considered successfully completed deliveries

If tracking confirms delivery, Aspen Mae Collective cannot accept responsibility for packages reported missing afterward.

Customers are encouraged to:

  • Check around the delivery location

  • Contact household members or neighbors

  • Reach out to the carrier directly

7. Customs, Duties & Import Charges

For international shipments, customs duties, taxes, and import fees may apply depending on the destination country.

These costs are:

  • Determined by local authorities

  • Outside the control of Aspen Mae Collective

  • The responsibility of the customer unless otherwise stated

Customs delays may extend delivery times.

8. Delayed Deliveries

While we strive for fast delivery, delays can happen due to:

  • Customs inspections

  • Carrier disruptions

  • Weather conditions

  • Public holidays

  • High order volumes

  • International transport issues

Aspen Mae Collective cannot guarantee delivery dates under these circumstances.

9. Lost Or Missing Packages

If a package appears delayed or missing:

  1. Check tracking information carefully

  2. Contact the delivery carrier

  3. Verify the shipping address used during checkout

  4. Contact our support team if assistance is required

Packages confirmed as delivered through tracking systems are considered completed deliveries.

10. Incorrect Address Information

Customers must carefully verify all order details before completing checkout.

If an incorrect address was submitted:

  • Contact us within 24 hours after placing the order

  • Changes may not be possible after processing begins

  • Additional shipping costs caused by customer errors may remain the customer’s responsibility

Contact Information

Aspen Mae Collective
Address: Lange van Ruusbroecstraat 135
Email: info@aspenmaecollective.com

For questions regarding shipping, delivery status, or tracking information, please contact our support team.